Shipping & Returns Policy

At Surgment, we facilitate inquiries for surgical instruments but do not sell or ship products directly. This policy clarifies our role and what users can expect regarding shipping and returns when dealing with suppliers.

1. No Direct Sales or Shipping

• Surgment is an inquiry platform for surgical instruments, not an eCommerce store.

• We do not process payments, manage inventory, or handle shipping.

• All transactions, including shipping and returns, are handled directly by the manufacturers, suppliers, or distributors you connect with through our platform.

2. Shipping Information

Since we do not sell products, the shipping process depends on the supplier or manufacturer you inquire with. We recommend:

• Clarifying shipping terms with the supplier before finalizing any purchase.

• Confirming estimated delivery times, shipping costs, and tracking availability directly with the supplier.

3. Returns & Refunds

As Surgment does not handle sales, we are not responsible for any returns, exchanges, or refunds. However, we advise users to:

• Review the supplier’s return policy before making a purchase.

• Ensure all product details and agreements are clear before confirming an order.

• Directly communicate with the supplier for any refund or exchange requests.

4. Disclaimers

• Surgment is not responsible for delays, damages, lost shipments, or any disputes between buyers and suppliers.

• We highly recommend verifying the credibility of suppliers before proceeding with transactions.

5. Contact Us

If you have any concerns regarding how inquiries are handled on our platform, you can contact us at:
📧 Email: [email protected]