Frequently Asked Questions

We offer a wide range of Surgical Instruments, Dental Instruments, Beauty Instruments, Veterinary Instruments and Orthopedic Instruments etc.

Our instruments are not pre-sterilized before shipment, as they are intended for professional use. We recommend that all instruments be sterilized according to the healthcare facility’s guidelines before use.

To place an order, simply fill out the inquiry form on the product page or direct email us, and our team will get in touch with you to finalize the details and provide you with pricing and shipping information.

Yes! We offer customization for certain instruments. Please contact us with your specific requirements, and we will guide you through the process.

Lead times vary depending on the product and customization requests. Once we receive your inquiry, we will provide you with an estimated delivery time.

We accept a variety of payment methods, including bank transfers, credit/debit cards, and other secure payment options.

Yes, we offer bulk pricing for larger orders. Please contact us for more details about pricing and minimum order quantities.

Once your order has been dispatched, we will provide you with a tracking number so you can monitor your shipment.

We take pride in the quality of our products. If there is any issue with your order, please contact us within 7 days of receiving your shipment, and we will work with you to resolve it. Custom orders may have different return policies.

You can reach our customer service team through the contact form on our website or by emailing us at info@surgment.com. We are happy to assist you with any questions or concerns.